Refund Policy

1. Refund Eligibility

At PaperDraft, we want every customer to have a positive experience with our AI-powered research platform. If you believe you've been charged incorrectly or experienced an issue that prevented normal use of the platform, we're happy to review your request.

Because subscriptions provide immediate access to premium AI models, document processing, cloud storage, and other digital services, refunds are generally available only under specific circumstances. Each request is evaluated individually to ensure fairness for both our users and our platform.

• Duplicate or accidental payments.
• Technical issues that prevented access to paid features.
• Incorrect subscription purchase reported promptly.
• Refund rights required by applicable consumer protection laws.

Approval of a refund request is determined after reviewing account activity, payment records, platform usage, and any supporting information provided by the customer.

2. Subscription Cancellation

You may cancel your PaperDraft subscription at any time directly from your account settings. Once cancelled, your subscription will remain active until the end of your current billing period, after which it will not renew automatically.

Cancelling your subscription does not normally result in a refund for the remaining portion of the billing cycle, since access to premium AI features continues until the subscription expires.

• Cancel anytime from your account.
• No cancellation fees.
• Continue using premium features until the current billing period ends.
• Renewal stops automatically after cancellation.

If your subscription was renewed unexpectedly due to a billing issue or technical error, please contact our support team as soon as possible so we can investigate your request.

3. Non-Refundable Purchases

Certain purchases are generally not eligible for refunds because PaperDraft delivers digital services immediately after payment. Once premium features have been substantially used, the value of the subscription has already been delivered.

This policy helps us maintain fair pricing while covering the computational costs associated with AI model usage, document processing, cloud storage, citation generation, and other premium research features.

• Subscriptions after significant AI usage.
• AI credits or premium usage already consumed.
• Expired subscription periods.
• Professional onboarding or implementation services.
• Custom development or enterprise integrations.
• Purchases obtained through unauthorized third-party sellers.

We encourage users to explore the capabilities ofPaperDraft using our available free features or trial offerings before committing to a paid subscription.

4. Team & Enterprise Plans

PaperDraft provides flexible licensing options for research groups, universities, laboratories, enterprises, and institutional customers. These plans often include custom onboarding, dedicated support, centralized billing, and negotiated commercial agreements.

Because enterprise subscriptions are typically governed by individually negotiated contracts, refund eligibility, billing adjustments, and service credits are determined according to the signed agreement rather than this general refund policy.

• Custom contracts take precedence over this policy.
• Institutional invoices follow agreed payment terms.
• Volume licenses may include custom cancellation clauses.
• Dedicated account managers assist with billing requests.
• Additional services may have separate refund terms.

5. Billing Errors & Chargebacks

We strive to ensure every payment is processed accurately and securely. If you believe you've been charged incorrectly, charged multiple times, or experienced an unexpected renewal, please contact our support team before initiating a chargeback through your payment provider.

Most billing concerns can be resolved quickly after verifying your account details and payment history. Contacting us first allows us to investigate the issue and provide the fastest possible resolution.

• Duplicate payments.
• Incorrect subscription renewals.
• Unexpected billing amounts.
• Payment failures followed by successful charges.
• Accidental purchases.

We recommend retaining invoices, payment receipts, and transaction confirmations when contacting our support team regarding billing questions.